Frequently Asked

Here are some commonly asked questions about online giving. If you have any other questions that are not addressed here, please contact us at We use the platform for our giving solution, you can visit the website for other helpful resources.

Is my information secure?

Yes! We take data and payment information security very seriously. All sensitive financial information is stored with bank level security. All information transmitted to our banking partner and on our site is done via an encrypted HTTPS (SSL) connection; and stored by our banking partner to PCI DSS Level 1 compliant standards.

How will my data be used?

Your personal data will never be sold, traded, or given out to third parties.

How will I know when my credit, debit, or ACH is charged?

Anytime you’re charged you will receive an email confirmation. You can customize how and when this information is delivered to you.

How do I edit my information?

You can log in to our giving platform or download the StoryHeights app, where you will be able to manage and update all of your account information.

How do I change/cancel my recurring gift?

In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift. Instructions on how to do this can be found here.

How do I change/update my payment method?

If you already have an online giving account and would like to change your payment information, you can do so from the StoryHeights app or by logging into your account online and clicking on “Payment Methods” in the menu bar. You will need to delete your old form of payment and add a new one. For a step-by-step walkthrough of this, you can learn more here.