Yes! We take data and payment information security very seriously. All sensitive financial information is stored with bank level security. All information transmitted to our banking partner and on our site is done via an encrypted HTTPS (SSL) connection; and stored by our banking partner to PCI DSS Level 1 compliant standards.
Your personal data will never be sold, traded, or given out to third parties.
Anytime you’re charged you will receive an email confirmation. You can customize how and when this information is delivered to you.
You can log in to our giving platform or download the StoryHeights app, where you will be able to manage and update all of your account information.
In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift. Instructions on how to do this can be found here.
If you already have an online giving account and would like to change your payment information, you can do so from the StoryHeights app or by logging into your account online and clicking on “Payment Methods” in the menu bar. You will need to delete your old form of payment and add a new one. For a step-by-step walkthrough of this, you can learn more here.